Training & Events

Everyone Communicates; Few Connect: Tools for Bridging the Gap
Clear, consistent communication is the foundation of teams working well together to get the job done in support of the co-op’s mission. According to a survey by the communication consulting and training group Interact, the majority (69%) of supervisors are often uncomfortable communicating with employees. Understanding what makes people tick and adjusting your personal style improves communication and avoids a lot of headaches and heartburn. Take this opportunity to assess your communication strengths and weaknesses, recognize your assumptions and practice techniques for improving communication skills in both business and personal communications.

KEY TOPICS
 The role of supervisor as a communication pipeline.
 “Above the surface” versus “below the surface” components of communication.
 Impact of body language, tone of voice and word choice on your message
 Active listening skills
 Personality styles
 Learning styles
 Impact of personal filters, assumptions and values on your interpretation of what others are saying.