Member119-How to Keep and Use Your Spark in Stressful Times
Date: Mar 6, 2024
2024-03-06
2024-03-06
America/Chicago
Member119-How to Keep and Use Your Spark in Stressful Times
Often, when customer service professionals hear the same complaint day in and day out, they become complacent and desensitized. This can make the response they give members less than satisfactory. Attendees will be reminded about the emotional and technical sides of resolving concerns while educating members. The use of empathy and other de-escalation techniques will be discussed with tips on tone and wording. (Minimum attendance: 10)
Unknown
Alabama Rural Electric Association
2024-03-06
2024-03-06
America/Chicago
Member119-How to Keep and Use Your Spark in Stressful Times
Often, when customer service professionals hear the same complaint day in and day out, they become complacent and desensitized. This can make the response they give members less than satisfactory. Attendees will be reminded about the emotional and technical sides of resolving concerns while educating members. The use of empathy and other de-escalation techniques will be discussed with tips on tone and wording. (Minimum attendance: 10)
Unknown
Alabama Rural Electric Association
Often, when customer service professionals hear the same complaint day in and day out, they become complacent and desensitized. This can make the response they give members less than satisfactory. Attendees will be reminded about the emotional and technical sides of resolving concerns while educating members. The use of empathy and other de-escalation techniques will be discussed with tips on tone and wording. (Minimum attendance: 10)
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