Training & Events

Clear, consistent communication is the foundation of teams working well together to get the job done in support of the co-op's mission. According to a survey by the communication consulting and training group Interact, the majority (69%) of supervisors are often uncomfortable communicating with employees. Understanding what makes people tick and adjusting your personal style improves communication and avoids a lot of headaches and heartburn. Take this opportunity to assess your communication strengths and weaknesses, recognize your assumptions and practice techniques for improving communication skills in both business and personal communications.

LEARNING OBJECTIVES

 Understand your communication style and recognize the styles of your team members and boss; appreciate how differences in communication styles impact how a message is received.
 Learn active listening skills and how to use them effectively.
 Learn a 3-step formula to give feedback to your team members and other colleagues.
 Understand the impact that body language and tone of voice have on interpersonal communication.
 Describe the impact that stereotyping, personal filters, triggers and assumptions have on interpersonal communication and how to deal with these unconscious components of communication.