Member Service Communication (Member116)
2023-09-22
2023-09-22
America/Chicago
Member Service Communication (Member116)
September 21 or 22, 2023 (choose one) – Member Service Communication (Member116)–1 day/1 creditCommunicating effectively with members can sometimes be like walking on eggshells due to the sensitive nature of some business transactions, such as overdue payments or perceived billing errors. This course provides an introduction/review of effective member communication and member evaluation of service delivery. Focus is given to the most frequent communication gaffes committed by utility personnel, and how to alter a member’s negative interpretation by positive phrasing. Participants will determine what members want, create dramatically positive experiences, analyze the communication cycle and use skills to successfully complete the cycle and, therefore, provide excellent service to all members. (Minimum attendance: 8)
AREA
Alabama Rural Electric Association
September 21 or 22, 2023 (choose one) – Member Service Communication (Member116)–1 day/1 credit
Communicating effectively with members can sometimes be like walking on eggshells due to the sensitive nature of some business transactions, such as overdue payments or perceived billing errors. This course provides an introduction/review of effective member communication and member evaluation of service delivery. Focus is given to the most frequent communication gaffes committed by utility personnel, and how to alter a member’s negative interpretation by positive phrasing. Participants will determine what members want, create dramatically positive experiences, analyze the communication cycle and use skills to successfully complete the cycle and, therefore, provide excellent service to all members. (Minimum attendance: 8)
Registration for this event is now closed.