Dealing with Difficult People (5307.05) @ AREA -- 1:00 p.m.-4:00 p.m.
2022-06-28 13:00
2022-06-28 16:00
America/Chicago
Dealing with Difficult People (5307.05) @ AREA -- 1:00 p.m.-4:00 p.m.
There are some people who just push your buttons. You have determined that there is no way anyone can deal with them because some people are just difficult – or are they? Often, our immediate response is to shrink or sulk, become defensive or attack, but there are smarter moves to make when dealing with difficult people.
This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone – especially the button pushers!
KEY TOPICS:
n Situational Awareness
n Personalities and Behavioral Styles
n Relationship Management
n Cognitive Biases
n Workplace Safety and Harassment
AREA
Alabama Rural Electric Association
There are some people who just push your buttons. You have determined that there is no way anyone can deal with them because some people are just difficult – or are they? Often, our immediate response is to shrink or sulk, become defensive or attack, but there are smarter moves to make when dealing with difficult people.
This program will help participants realize the similarities and differences between themselves and others and how this creates a perception of “difficulty.” Tips and tools will be presented to help you understand how to be effective in communicating with anyone – especially the button pushers!
KEY TOPICS:
n Situational Awareness
n Personalities and Behavioral Styles
n Relationship Management
n Cognitive Biases
n Workplace Safety and Harassment
Registration for this event is now closed.