Customer Service Essentials (5301.1) @ AREA -- April 26, 2022
Dates: Apr 26, 2022
2022-04-26
2022-04-26
America/Chicago
Customer Service Essentials (5301.1) @ AREA -- April 26, 2022
In this course, you will gain foundational knowledge, leverage proven techniques and apply best practices that will help you increase consistency and professionalism needed to create positive impressions with every member interaction.
With Customer Service Essentials you will learn how to communicate with members in a relatable, authentic and professional way – in person, over the phone and via email.
KEY TOPICS:
n Handling difficult customers
n Customer etiquette
n Positive communication
n Personal responsibility/ownership mentality
AREA
Alabama Rural Electric Association
2022-04-26
2022-04-26
America/Chicago
Customer Service Essentials (5301.1) @ AREA -- April 26, 2022
In this course, you will gain foundational knowledge, leverage proven techniques and apply best practices that will help you increase consistency and professionalism needed to create positive impressions with every member interaction.
With Customer Service Essentials you will learn how to communicate with members in a relatable, authentic and professional way – in person, over the phone and via email.
KEY TOPICS:
n Handling difficult customers
n Customer etiquette
n Positive communication
n Personal responsibility/ownership mentality
AREA
Alabama Rural Electric Association
Location: AREA
In this course, you will gain foundational knowledge, leverage proven techniques and apply best practices that will help you increase consistency and professionalism needed to create positive impressions with every member interaction.
With Customer Service Essentials you will learn how to communicate with members in a relatable, authentic and professional way – in person, over the phone and via email.
KEY TOPICS:
n Handling difficult customers
n Customer etiquette
n Positive communication
n Personal responsibility/ownership mentality
Registration for this event is now closed.