Training & Events

July 29, 2020 – Credit, Collections and Bankruptcy (Util104) -- ONLINE

Extending credit to our members and collecting past due balances are a truly challenging task. Combining exceptional customer service with the demands of your position is often a stressful balancing act. This workshop will help you in measuring your collection effectiveness, complying with laws, and maintaining good customer relations. This workshop will encourage a review of current procedures and past performance to prevent or reduce the number of potentially negative factors in the processes. A round table is used to compare notes.

KEY TOPICS:

--How to prevent collections problems from the first contact with a customer so that collections and disconnects are minimized

--Bankruptcy Basics

--Can capital credits be considered in a write-off balance? How have class action lawsuits regarding capital credits impacted collection practices?

--Tips and techniques designed to maximize the effectiveness of the communication process regarding cutoffs and past due bill collections

--Policies and procedures best practices to mitigate collection challenges

--Round table discussion of what’s working and what’s not at your utility