711.1 -- Everyone Communicates
Everyone Communicates; Few Connect: Tools for Bridging the Gap
Clear, consistent communication is the foundation of teams working well together to get the job done in support of the co-op’s mission. According to a survey by the communication consulting and training group Interact, the majority (69%) of supervisors are often uncomfortable communicating with employees. Understanding what makes people tick and adjusting your personal style improves communication and avoids a lot of headaches. Take this opportunity to assess your communication strengths and weaknesses, recognize your assumptions and practice techniques for improving communication skills in both business and personal communications.
--Understanding your communication style & recognize the styles of your team & boss
--Learn active listening skills and how to use them effectively
--Learn a 3-step formula to give feedback to your team members and other colleagues
--Understand the impact that body language and your tone of voice have on interpersonal communication
--Describe the impact that stereotyping, personal filters, triggers and assumptions have on interpersonal communication and how to deal with these unconscious components of communication
--Identify the communication styles of others & adjust yours to improve communication
--The role of the supervisor as a communication pipeline
--Impact of body language, tone of voice and word choice on your message
--Active listening skills
--Impact of filters, assumptions, values on your interpretation of what others are saying
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