640.1 -- Essentials of Workplace Communication
Management Essentials This course teaches the critical elements of communication and provides opportunities to improve the essential communication skills of observing, listening, asking questions, providing clear instructions and communicating effectively in cross-cultural team settings. After completing this course, you will be able to: Develop effective communication skills that enable you to speak interpersonally and in groups, Increase your ability to create open communication, listen intently, ask key questions and respond relevantly. Provide clear instructions, suggestions and explanations orally. Communicate with people of different cultures, particularly in small group (team) settings.
Share difficult but diplomatic messages about expectations, performance and rules.